Privacy Policy
Emerald Coast Collision Repair (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, https://emeraldcoastcollisionrepair.com (“Website”), or interact with us in any other manner.
Information We Collect
We may collect the following types of information from you:
- Personal Information: When you contact us through our Website, phone, or email, we may collect personal information that you provide, including your full name, phone number, email address, and mailing address.
- Automatically Collected Information: When you visit our Website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, and pages viewed.
How We Use Your Information
We use the information we collect for the following purposes:
- To Communicate with You: We use your contact information to respond to your inquiries, provide auto body repair services, send administrative information, and keep you informed about your vehicle's repair status or our services.
- Marketing and Promotional Communications: With your consent, we may use your information to send you updates, newsletters, or marketing communications via email, phone, or text message. You can opt out of receiving these communications at any time by following the instructions provided in the communication or contacting us directly.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal obligations, including responding to subpoenas, court orders, or legal requests.
Consent to Receive Text Messages
You are not required to consent to receiving text messages from Emerald Coast Collision Repair. By providing your phone number and opting in, you consent to receive text messages from Emerald Coast Collision Repair regarding your inquiry, our services, or related repair matters. Message and data rates may apply. You can opt out of receiving text messages at any time by replying “STOP” to any text message you receive from us. Please note that opting out may limit our ability to communicate with you regarding your vehicle's repair or services.
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third-party marketing purposes. We may share your information in the following circumstances:
- Service Providers: We may share your information with our service providers who perform services on our behalf, such as marketing, customer services, or technical support. These service providers are contractually obligated to protect your information and use it only for services they provide.
- Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users or others.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
- Opting Out: You may opt out of receiving marketing communications from us by following the instructions in those communications or contacting us directly. If you opt out, we may still send you non-promotional communications related to your auto repair services or our ongoing business relationship.
- Access and Update Information: You have the right to access, update, or correct your personal information. To do so, please contact us using the information provided below.
Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any updates.
Terms & Conditions
1. Introduction
Welcome to Emerald Coast Collision Repair. By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.
2. Consent for SMS Communication
By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from Emerald Coast Collision Repair at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties.
3. Types of SMS Communications
If you have consented to receive text messages, you may receive SMS communications related to the following:
- Service Updates: Notifications regarding the status of your vehicle's repair, parts ordering, and completion times.
- Account Notifications: Appointment reminders for estimates, drop-offs, or vehicle pick-ups.
4. Standard Messaging Disclosures
- Message Frequency: Frequency of messages may vary depending on your interactions with us and the length of your vehicle's repair process.
- Standard messaging rates will be charged by your mobile service provider.
- You can opt-out of receiving SMS messages at any time by texting "STOP" to the number from which you received the message.
- For assistance, text "HELP" or visit our Privacy Policy at https://emeraldcoastcollisionrepair.com/privacy-policy.
Privacy Policy
Effective Date: March 18, 2026
Who we are
Our website address is: https://emeraldcoastcollisionrepair.com.
We are Emerald Coast Collision Repair, a professional auto body collision repair facility located at:
129 Hollywood Boulevard Northeast
Fort Walton Beach, FL 32548
What personal data we collect and why we collect it
Contact Forms & Estimate Requests
When you use our website to contact us, request a schedule estimate, or inquire about our services (such as frame repair, metal/aluminum welding, suspension repair, alignment, or auto body painting), we collect the personal information you provide. This typically includes your name, email address, phone number, vehicle information, and any specific details regarding the damage or repair needed. We use this information solely for the purpose of providing you with an accurate estimate, communicating with you about your vehicle, and delivering our customer service.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website (for example, photos of your vehicle's damage for an estimate), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment or submit a form on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment or submit another form. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles and pages on this site may include embedded content (e.g. videos, images, maps to our Fort Walton Beach location, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We may use standard analytics tools to monitor how visitors use our website. This helps us improve our user experience and ensure our community in Fort Walton Beach and the surrounding areas can easily find our services. This data is generally anonymized and aggregated.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email. Furthermore, in the course of providing auto body collision repair services, we may need to share specific information with your insurance company or parts suppliers as necessary to complete your vehicle's repair, but we will only do so with your knowledge and consent. We do not sell your personal data to third-party marketers.
How long we retain your data
If you leave a comment or submit a contact/estimate form, the comment/form data and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up inquiries automatically instead of holding them in a moderation queue, and so we have a reliable record of your service requests.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, have left comments, or have submitted an estimate request, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes, or records required for vehicle repair warranties and invoicing.
Where your data is sent
Visitor comments and form submissions may be checked through an automated spam detection service.
Contact Information
If you have any questions or concerns regarding this privacy policy or how we handle your personal data, please contact us:
Emerald Coast Collision Repair
129 Hollywood Boulevard Northeast
Fort Walton Beach, FL 32548
Phone: (850) 664-3762
Business Hours:
Monday-Thursday: 8am - 4pm
Friday: 8am - 2:30pm
Weekends: Closed